Full-Time Assistant Manager

Suzy Shier

Job Description:


POSITION TITLE: Assistant Manager

REPORTS TO: Store Manager

SUPERVISES: All Associates


Objective:  To assist the Store Manager in maximizing store sales and wage cost through strategic and successful business management by ensuring customer satisfaction and associate development. Achieves this objective by being a strong and respected role model to all team members who meets the Company’s 7 Corporate Objectives and adheres to the Corporate Values.


Accountabilities and Responsibilities:


Recruitment and Succession Planning:


  • In partnership with the Store Manager, ensure good recruitment and hiring decisions are made with a sense of urgency and a commitment to hiring the best talent.
  • Assist in having a well-staffed store with skilled and experienced team members who can meet company expectations.
  • React with a sense or urgency to recruitment needs while utilizing all tools available.
  • Ensure a commitment to retaining talent by creating an environment where associates feel valued and respected.
  • Consistent and strategic commitment to succession planning.
  • Retain the best talent through a commitment to fair and just management practices.


Sales and Wage Cost:


  • Ensure store meets sales plan and effectively utilizes available resources to maximize business opportunities and responds strategically and promptly to fluctuations in the business.
  • Ensure store Prestige Card Sales are met.
  • Provide strategic and successful support to ensure successful Inventory Management.
  • Assist associates in meeting the sales objectives.
  • Assist in Wage Cost management thorough effective scheduling and a clearly defined strategic response to controlling wage cost as sales fluctuate.


Customer Service Excellence:

  • Ensure all customers have a memorable and enjoyable shopping experience at all times.
  • Ensure the store is NCO at all times, including the back room and washrooms.
  • Ensure all team members are committed to providing friendly and knowledgeable service.
  • Respond appropriately to customer inquiries and concerns and makes decisions, whenever possible, in favour of the customer.


Training Coaching and Development:


  • Provide fair, ongoing and effective training and coaching to all store level associates so that they can successfully execute their jobs.
  • Assist in developing associates for internal promotion through effective career pathing.
  • Partner with the Store Manager to hold team members accountable through a fair and consistent performance management process.
  • In partnership with the Store Manager, counsel and effectively resolve team performance issues through effective coaching, utilizing coaching logs, performance improvement plans and the Development Resource Library.
  • Is knowledgeable in and uses all available training resources to maximum benefit.  Ensure all associates trained in S.T.A.R
  • Ensure the store consistently meets and adheres to Health and Safety policy guidelines by creating a safe work place.


Visual Presentation:


  • Ensure visual presentation and marketing strategies/direction are implemented as per company direction within required timeframes.
  • Effective participation and execution of Visual Launches.
  • Solid understanding of fashion colors, fabrics, trends and designs


Loss Prevention:

  • Ensure store achieves shrink target and inventory results.
  • Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external loses.
  • Ensure Systems policies and procedures are adhered to.


Time Management:


  • Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives.


Working Conditions:

  • Physically demanding work in a store environment
  • Standing on your feet for a long period of time
  • Lifting and ladder climbing required.



  • Degree or certification in Retail Management, Business Management or 2+ years experience in retail management.
  • High school diploma required.
  • Effective leader and communicator who is professional and reflects company values in both attitude and attire.
  • Outstanding Customer Service skills
  • Must work well in a team-oriented environment
  • Able to work independently with minimal supervision