JOB OPPORTUNITIES

GUEST SERVICE SUPERVISOR

Lougheed Town Centre

Job Description:

The Guest Service Supervisor role is a full time position which provides leadership and support to the Guest Service Team while managing the day to day operations. We are looking for a passionate, energetic individual who is eager to grow their career with us.

Job Responsibilities: 

  • Support the Guest Service team and help with daily tasks including; greeting, gift wrap, issuing gift cards, coat and parcel check, strollers and wheelchair loans, covering breaks when needed
  • Manage day to day operations at the Guest Service desk including; Daily Cash, Weekly bank deposits, gift cards and desk inventory.
  • Answer guest questions, take feedback and follow up on guest issues
  • Assist the Guest Service Manager with monthly schedules and payroll
  • Assist with the hiring and interview process of new Guest Service team members
  • Facilitate on-boarding and train new team members
  • Lead Guest Service Monthly Meetings, attend quarterly tenant meetings
  • Participate in the planning of events and manage weekly programming at the Centre

Job Skills:

  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills, second language is an asset
  • Able to coach and give feedback when needed
  • Ability to adapt and change with ease
  • Decision making, Problem solving and critical thinking skills
  • Flexibility; this position may require you to work on evenings, weekends and holidays

Experience

Minimum 2 years guest service or customer service experience required.
Supervisory or leadership experience preferred.
Retail or Hospitality experience is an asset.

Please submit your resume and cover letter to Nelia at santos@shapepm.com