Team Leader

Suzy Shier

Job Description:

REPORTS TO: Store Manager

SUPERVISES: All Associates in the absence of Management

Objective: To assist the Store management team in maximizing store sales through strategic and successful business management by ensuring customer satisfaction and successful Visual Merchandising. Achieves this objective by being a strong and respected role model to all team members who meets the Company’s 7 Corporate Objectives and adheres to the Corporate Values.

Accountabilities and Responsibilities: 

Recruitment and Succession Planning:

-Successful at identifying potential candidates
-Assist in attracting candidates for recruitment
-Assist in retaining the best talent by contributing to creating an environment where people feel valued and respected.


-Assist store to meet sales plan
-Implements direction as assigned by the Store Manager and/or Assistant Manager
-Assist in meeting Prestige Card Sales
-Provide support to ensure successful Inventory Management
-Assist associates in meeting the sales objectives

Customer Service Excellence:

-Ensure all customers have a memorable and enjoyable shopping experience at all times
-Ensure the store is NCO at all times, including the back room and washrooms
-Ensure all team members are committed to providing friendly and knowledgeable service
-Respond appropriately to customer inquiries and concerns, making decisions in favour of the customer

Training Coaching and Development:

-As required, assist in providing training and coaching to store associates so that they can successfully execute their jobs
-Assists in associate STAR training
-Assists in ensuring the store meets and adheres to Health and Safety policy guidelines by creating and contributing to a safe work place
-Responsible for identifying concerns and reporting them to the management team
-Leads store in the absence of management

Visual Presentation:

-Ensure visual presentation and marketing strategies/direction are implemented as per company direction within required timeframes
-Assists in ensuring effective maintenance of visual presentation standards in the store
-Effective participation and execution of Visual Launches
-Solid understanding of fashion colors, fabrics, trends and designs

Loss Prevention:

-Assist in store achieving shrink target and inventory results
-Assist in ensuring Loss Prevention policies and practices are adhered to in order to reduce internal and external loses
-Ensure Systems policies and procedures are adhered to

Time Management:

-Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives

Working Conditions:

-Physically demanding work in a store environment
-Standing on your feet for a long period of time
-Lifting and ladder climbing required


-High School diploma or working towards a high school diploma and 1+ years experience in retail/retail management is an asset
-Leader and communicator who is professional and reflects company values in both attitude and attire
-Must work well in a team-oriented environment
-Able to work independently, with minimal supervision
-Excellent problem-solving skills

Required experience:

  • Retail: 1 year

Please email your resume with subject title “Suzy Shier Team Leader” to
Katie Johnson: