Part-time/Full-time Team Leader

Suzy Shier

Job Description:



REPORTS TO: Store Manager

SUPERVISES: All Associates in the absence of Management


Objective:  To assist the Store management team in maximizing store sales through strategic and successful business management by ensuring customer satisfaction and successful Visual Merchandising.  Achieves this objective by being a strong and respected role model to all team members who meets the Company’s 7 Corporate Objectives and adheres to the Corporate Values.


Accountabilities and Responsibilities:


Recruitment and Succession Planning:


  • Successfully at identifying potential candidates.
  • Assist in attracting candidates for recruitment
  • Assist in retaining the best talent by contributing to creating an environment where people feel valued and respected.


Sales and Wage Cost:


  • Assist store to meet sales plan
  • Implements direction as assigned by the Store Manager and/or Assistant Manager
  • Assist in meeting Prestige Card Sales.
  • Provide support to ensure successful Inventory Management.
  • Assist associates in meeting the sales objectives.


Customer Service Excellence:

  • Ensure all customers have a memorable and enjoyable shopping experience at all times.
  • Ensure the store is NCO at all times, including the back room and washrooms.
  • Ensure all team members are committed to providing friendly and knowledgeable service.
  • Respond appropriately to customer inquiries and concerns, making decisions in favour of the customer.


Training Coaching and Development:


  • As required, assist in providing training and coaching to store associates so that they can successfully execute their jobs.
  • Assists in associate STAR training.
  • Assists in ensuring the store meets and adheres to Health and Safety policy guidelines by creating and contributing to a safe work place.
  • Responsible for identifying concerns and reporting them to the management team.
  • Leads store in the absence of management.


Visual Presentation:


  • Ensure visual presentation and marketing strategies/direction are implemented as per company direction within required timeframes.
  • Assists in ensuring effective maintenance of visual presentation standards in the store.
  • Effective participation and execution of Visual Launches.
  • Solid understanding of fashion colors, fabrics, trends and designs


Loss Prevention:

  • Assist in store achieving shrink target and inventory results.
  • Assist in ensuring Loss Prevention policies and practices are adhered to in order to reduce internal and external loses.
  • Ensure Systems policies and procedures are adhered to.


Time Management:


  • Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives.


Working Conditions:

  • Physically demanding work in a store environment
  • Standing on your feet for a long period of time  Lifting and ladder climbing required.



  • High School diploma or working towards a high school diploma and 1+ years experience in retail management.
  • Degree or certification in Retail Management, Business Management a definite asset
  • Effective leader and communicator who is professional and reflects company values in both attitude and attire.
  • Must work well in a team-oriented environment
  • Able to work independently, with minimal supervision.
  • Excellent problem-solving skills