Sales Associate

Suzy Shier

Job Description:

POSITION TITLE: Sales Associate
REPORTS TO: Store Manager

Objective: To assist in meeting the store’s sales objectives and to ensure customers have a positive and memorable shopping experience by adhering to NCO standards.

1. Accountabilities and Responsibilities:

Training Coaching and Development:
-Be an active participant in his/her own training.
-Put into practice what he/she has learned.
-Is a team player who displays excellent interpersonal and communication skills.
-Follows training directions as assigned by the management team.
-Adheres to corporate Health and Safety policy requirements and contributes to a safe work place.

 Customer Service Excellence:
-Ensure all customers have a memorable and enjoyable shopping experience at all times.
-Ensure the store is NCO at all times, including the back room and washrooms.
-Provide friendly and knowledgeable service on merchandise including benefits and features.
-Project professionalism and company image in both attitude and attire by adhering to dress code practices and all corporate policies and practices.
-Respond positively to customer inquiries and concerns.

 Time Management:
-Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives.

 Sales and Wage Cost:
-Assist in ensuring store meets sales plan
-Promote and encourage Loyalty Card sales.

 Visual Merchandising:
-Ensure visual merchandising and marketing strategies/direction are implemented as per Management direction within required timeframes.
-Effective participation and execution of Visual Launches.
-Effective and ongoing maintenance of Visual Merchandising standards.
-Solid understanding of fashion colors, trends and designs.

 Loss Prevention:
-Adhere to Loss Prevention policies and practices in order to reduce internal and external loses.
-Adhere to Systems policies and procedures.

2. Working Conditions:
-Physically demanding work in a store environment.
-Standing on your feet for a long period of time.
-Lifting and ladder climbing required.

 3. Qualifications:
-High school education.
-Previous retail experience an asset.
-Must work well in a team-oriented environment.
-Excellent communication and problem solving skills.

Health and Safety Responsibilities
-Worker Duties Sections of the Applicable Provincial Acts and Regulations.
-The employer may include health and safety rules specific to the workplace.

Please apply with resume in-store or email to: