Lougheed Town Centre
POSITION TITLE: Team Leader
REPORTS TO: Store Manager
SUPERVISES: All Associates in the absence of Management
Objective: To assist the Store management team in maximizing store sales through strategic and successful business management by ensuring customer satisfaction and successful Visual Merchandising. Achieves this objective by being a strong and respected role model to all team members who meets the Company’s 7 Corporate Objectives and adheres to the Corporate Values.
Accountabilities and Responsibilities:
Recruitment and Succession Planning:
-Successfully at identifying potential candidates.
-Assist in attracting candidates for recruitment
-Assist in retaining the best talent by contributing to creating an environment where people feel valued and respected.
Sales and Wage Cost:
-Assist store to meet sales plan
-Implements direction as assigned by the Store Manager and/or Assistant Manager
-Assist in meeting Prestige Card Sales.
-Provide support to ensure successful Inventory Management.
-Assist associates in meeting the sales objectives.
Customer Service Excellence:
-Ensure all customers have a memorable and enjoyable shopping experience at all times.
-Ensure the store is NCO at all times, including the back room and washrooms.
-Ensure all team members are committed to providing friendly and knowledgeable service.
-Respond appropriately to customer inquiries and concerns, making decisions in favour of the customer.
Training Coaching and Development:
-As required, assist in providing training and coaching to store associates so that they can successfully execute their jobs.
-Assists in associate STAR training.
-Assists in ensuring the store meets and adheres to Health and Safety policy guidelines by creating and contributing to a safe work place.
-Responsible for identifying concerns and reporting them to the management team.
-Leads store in the absence of management.
-Ensure visual presentation and marketing strategies/direction are implemented as per company direction within required timeframes.
-Assists in ensuring effective maintenance of visual presentation standards in the store.
-Effective participation and execution of Visual Launches.
-Solid understanding of fashion colors, fabrics, trends and designs
-Assist in store achieving shrink target and inventory results.
-Assist in ensuring Loss Prevention policies and practices are adhered to in order to reduce internal and external loses.
-Ensure Systems policies and procedures are adhered to.
-Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting the company objectives.
-Physically demanding work in a store environment
-Standing on your feet for a long period of time
-Lifting and ladder climbing required.
-High School diploma or working towards a high school diploma and 1+ years experience in retail management.
-Degree or certification in Retail Management, Business Management a definite asset
-Effective leader and communicator who is professional and reflects company values in both attitude and attire.
-Must work well in a team-oriented environment
-Able to work independently, with minimal supervision.
-Excellent problem-solving skills